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Customized Service

  Pre-sales Service
① Professional sales team to provide product information
② Offer competitive prices
③ Share product details or videos
④ Designers can provide free logo renderings

On Sale
① Team online at any time
② Quality assurance
③ Accept customer visits

After-sales Service
① After-sales service
② Return order
 
Customized Service Process
  • Demand Confirmation
    (1-7 Working Days)
    Sales staff and engineers communicate with customers and customize proposals
  • Design And Development
    (2-4 Weeks)
    Modify standard models or develop new ones
  • Prototype Verification
    (1-2 Weeks)
    Factory test: 72 hours of continuous load operation (record pressure/temperature fluctuations)
    Energy efficiency test (energy saving ≥15% compared with benchmark machines)
    Customer acceptance: On-site test (support video joint debugging)
    Provide third-party certification report (such as SGS)
  • Mass Production
    (4-8 Weeks)
    Transparent production: take photos/video updates at key nodes, traceability of raw materials
    Quality control: 100% air tightness testing, independent operation data archiving for each machine
    Deliverables: factory inspection report, operation training manual
  • After-Sales Service
    Exclusive support: priority inventory of customized model spare parts, free technical consultation for life

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Telephone: +86-173-2106-2761
 WhatsApp: +8617321062761
Email: Anna@rockymachinery.com
 Address: Room 604, #12, Powerlong Center, No.689 Xiwang Road, Jiading District, Shanghai, China
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